User Data Deletion Instructions

Last updated: 24 August 2026

These Instructions explain how users of romanmasza.com and RomanMasza Social KPI may request deletion of personal data stored by RM Sp. z o.o., including data obtained through Facebook and Instagram.

1. Controller and responsible coordinator

RM Sp. z o.o.
ul. Rakowicka 10B/4, 31-511 Kraków, Poland
NIP (Tax ID): 6751824957
Email: masza.pro123@gmail.com
Telephone: +48 883 042 151
Coordinator for data subject and deletion requests: Roman Protsenko

RM Sp. z o.o. is the Data Controller. Roman Protsenko coordinates deletion requests. This does not constitute his appointment as a Data Protection Officer.

2. Data that may be deleted

• contact details and the content of enquiries, messages and correspondence;
• identifiers of a connected Facebook or Instagram account, page or profile;
• access tokens and other authorisation data controlled by RM Sp. z o.o.;
• post, comment, reply, thread and media identifiers;
• comment and reply text, usernames, dates, times and links;
• aggregated statistics, work cases, classifications and internal records linked to a user or account;
• technical logs, synchronisation status and service identifiers where they can be linked to a user.

Deletion from RM Sp. z o.o. systems does not delete the original post, comment or account on Facebook, Instagram or another third-party service. Users must use the relevant platform’s tools to delete data from that platform.

3. How to submit a request

• by email to masza.pro123@gmail.com;
• by post to ul. Rakowicka 10B/4, 31-511 Kraków, Poland;
• through a website form where a deletion category is available.

Recommended subject: “Data deletion — RomanMasza Social KPI”. To help locate data, provide your name, contact email or telephone number, platform, username or account link/identifier, a description of the data to be deleted and the preferred confirmation method.

4. Revoking access and Meta requests

Users may revoke application access in Facebook or Instagram settings by removing the application or business integration. This stops further access within the revoked permissions but does not always delete previously stored local data. A request under section 3 should also be submitted for local deletion.

Where a technical Data Deletion Callback is configured and Meta submits a signed deletion request, RM Sp. z o.o. records and handles it under this same procedure. A public instruction page does not replace a callback where the actual Meta application configuration requires one.

5. Identity and authority verification

To prevent unauthorised deletion, we may request reasonable and proportionate verification of identity or authority to manage the stated account. We do not request Facebook, Instagram or email passwords.

6. Request workflow

1. The request is registered and referred to the coordinator, Roman Protsenko.
2. Clarification or reasonable verification of identity and authority is requested where necessary.
3. Relevant data is identified in active systems, integrations, work tables, the quality base and technical logs.
4. Further processing of disputed data is restricted during verification where appropriate.
5. Data is deleted or irreversibly anonymised to the extent that no basis remains for continued retention.
6. Access tokens and connection data are revoked or deleted where account disconnection is requested.
7. The outcome and the planned removal of residual backup copies are recorded.
8. The user receives confirmation or a reasoned explanation of any limitation.

7. Response period

Requests are handled without undue delay and normally within one month of receipt. Depending on complexity and the number of requests, the period may be extended by up to a further two months where permitted by the GDPR. The user is informed of the extension and reasons within the first month.

8. Scheduled deletion after 14 months

• enquiries and correspondence: up to 14 months after closure or the last meaningful contact;
• comments, replies and related identifiers: up to 14 months from receipt of each record;
• work cases and quality reviews: up to 14 months after closure;
• identifiable quality-base examples: up to 14 months, followed by deletion of identifiers or irreversible anonymisation;
• analytics and technical logs: up to 14 months from creation;
• access tokens: earlier upon revocation, expiry or termination of the integration.

At the end of the relevant period, data is deleted or irreversibly anonymised automatically or through a scheduled procedure.

9. Backups

After deletion from active systems, data may temporarily remain in protected backup copies until scheduled overwrite. It is not restored to ordinary use except for disaster recovery and is normally deleted or overwritten within 90 days. If a backup is restored, the completed deletion request is reapplied.

10. When deletion may be restricted

• compliance with a legal obligation;
• establishment, exercise or defence of legal claims;
• investigation of a security incident, fraud or abuse to the extent permitted by law;
• other cases expressly provided by applicable law.

In such cases, only the minimum necessary data is retained, its use is restricted to the relevant purpose and deletion is completed when the basis ceases to apply.

11. Confirmation

After completion, the user receives confirmation at the contact provided. It may state the date, categories deleted or anonymised, integration-disconnection status and any data temporarily retained on a lawful basis, without disclosing information that could compromise system security.

12. Complaint

The user may request a review by RM Sp. z o.o. and may lodge a complaint with the President of UODO at ul. Stanisława Moniuszki 1A, 00-014 Warszawa, Poland.

13. Changes to these Instructions

These Instructions may be updated when the Service, deletion procedure, providers or legislation change. The current version is published with the update date.

14. Contact

RM Sp. z o.o.
ul. Rakowicka 10B/4, 31-511 Kraków, Poland
NIP (Tax ID): 6751824957
Email: masza.pro123@gmail.com
Telephone: +48 883 042 151
Coordinator for data subject and deletion requests: Roman Protsenko